Refund policy

Final Sale Policy

At Atelier Genesis, many of our pieces are crafted with the same care as made-to-order and limited-production garments — which is why all sales are final.

1. Why All Sales Are Final
Our collections are produced in limited quantities, and select pieces are cut, sewn, or finished specifically for your order. Because of this made-to-order approach — along with the premium materials and hand-finishing involved — we're unable to accept returns or exchanges once an order is placed. This allows us to maintain the exclusivity and quality our pieces are known for, without the markdowns and overproduction that come with a standard return cycle.

2. Before You Order
Because every purchase is final, we want you to feel confident before you buy. Our client care team is happy to help with sizing, fit, fabric composition, or styling questions using our chat feature— before you place your order.

3. If Something Arrives Damaged or Incorrect
While rare, we understand issues can happen in transit or fulfillment. If your item arrives damaged, defective, or different from what you ordered, reach out with your order number and photos, and we'll make it right.

4. Caught It Early?
If you need to adjust a size or address right after ordering, contact us as soon as possible. We'll do what we can before your piece enters production or ships, though we can't guarantee changes once the process has begun.

5. Your Rights Are Protected
This policy works alongside — not instead of — any consumer protection rights you're entitled to under the laws of your country or region.

6. At Checkout
By completing your purchase, you're agreeing to this final sale policy, reflecting the limited and considered nature of each piece.